What type of communication should the nurse prioritize when a patient expresses confusion or concern?

In situations where a patient expresses confusion or concern, prioritizing therapeutic communication is crucial. This form of communication is specifically designed to enhance the patient's understanding and well-being. It involves active listening, empathy, and open-ended questions, all of which help to create a safe space for the patient to express their feelings and concerns.

Therapeutic communication allows the nurse to assess the patient's emotional state and provides opportunities to address misconceptions or anxiety the patient may have. By using this approach, the nurse can build trust, foster a therapeutic relationship, and effectively support the patient in navigating their concerns. This can significantly improve the overall patient experience and outcomes, as it equips them with the information and emotional support they need during a challenging time.

The other types of communication—directive, passive, and informal—do not adequately address the patient's need for clear understanding and emotional support in these moments of confusion.